Proabit Privacy Policy

If you are reviewing other than english version of this document, you are reviewing automatically translated non-binding version, and you should always refer to the original english language document, which can be found from www.proabit.com/privacy-policy/ . Translated versions of the document are not considered binding agreements.

1. Who we are

We are Proabit Ltd. (Proabit Oy, FI32740978) and our website addresses are: https://proabit.com, https://my.proabit.com, https://myproabit.com, https://prb.cx, and https://prp.cx.

2. What we collect and store and how will we use your data?

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. We will also store comments or reviews, if you choose to leave them.

When you purchase from us, create an account or participate into our services, we’ll ask you to provide personal identification information information including your name, billing address, email address, phone number, credit card/payment details and account information like username and password. We will use the information to populate the services and checkout for future orders.

During the orders and services, you may be asked for additional, optional service fulfillment related information. Questions are used to targer services better for your needs, and follow-up on your behaviour during the service. This information is used to fulfil the services, and may include the following information:

  • Your age or age group
  • Your gender
  • Answers to questionnaires towards your motivation and practices related to services
  • Your country, state, and city

We process your personal data to operate, provide, and improve the services, including, but not limited to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Protect users security, e.g. preventing and detecting fraud
  • Set up your account for our store and service
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Contacting user and communicating with user with respect to the services e.g. by phone, email, chat, and responding inqueries from users
  • Send you continuous email and SMS reminders, that you have ordered in the service
  • Send you analytics related to your performance
  • Send you marketing messages, if you choose to receive them
  • Personalizing services, e.g. identifying user’s interests and recommending services
  • Internal purposes, e.g. trouble shooting, data analysis, testing and statistical purposes

We do not use any personal data other than as necessary to execute the services.

For the users in California, USA, please note that we will at all times comply with all applicable data protection laws (including the CCPA and CPRA) and only process Personal Data on User’s behalf.

Our services are not intended for children. Children under 18 years of age, may use the services only with the involvement of a parent or guardian.

3. How do we store your data?

We store data securely and are in constant control to ensure the safe and unhindered use of the website and our services fro possible malware and possible arbitrary access to users’ personal information.

For European Union consumers, all data will be stored and processed in servers within EU/ETA-area.

We use third-party providers in communicating and reminding you by email and SMS messages. The use of third-party providers may include international data transfers between EU/ETA-area and USA. Such data transfers involve personal identification information such as email address, phone number, and other information such as first name, message delivery meta-data, information about reminded themes, reported summary performance metrics from reminder services being measured, and possible information that you provide by answering with SMS messages to our inqueries. Related to third-party information, please view Sendgrid and Twilio Data Protection Addendum that is applied: https://www.twilio.com/en-us/legal/data-protection-addendum.

For all the consumers outside of EU/ETA-areas, data is stored and processed in servers within EU/ETA-area, UK and North America, including third-party service providers in these areas.

We have taken appropriate technical and organizational measures to protect the information we collect about user from loss, misuse, unauthorized access, disclosure, alteration, destruction, and any other form of unauthorized processing. You should be aware, however, that no data security measures can guarantee 100% security. We are not responsible for any loss or damage that may occur to a user as a result of its unsuccessful efforts, and it is pointed out that the user is obliged to take all necessary security measures and protection of the system and his account. However, all its prevention, suppression and information measures are harmonized with the GDPR and the relevant national legislation.

We take the necessary precautions at the technical and organizational level and constantly and continuously make technical upgrades of our programs and systems to prevent loss, misuse, or deterioration in any way, whether by external intervention of a third party or by technical or mechanical failure, of your personal data. All personal data you provide is stored on secure (password protected – and firewall) servers. You are responsible for maintaining the confidentiality of the password you use; we will not ask for your password (unless you log in to our site).

4. How long we retain your data

For users that register on our website or services, we also store the personal information they provide in their user profile. All users can see and edit their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

5. What rights you have over your data

If you have an account on this site or our service, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You may contact our Personal Data Protection Authority from: gdpr (at) “ourcompanyname”.com

6. Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

7. What we share with others

We collect information about you during the checkout process on our store. Visitor comments may be checked through an automated spam detection service. We share information with third parties who help us provide our orders and store services to you.

We might be required to retain or disclose personal information on order to

  • Comply with applicable laws or regulations
  • Comply with a court order, subpoena or other legal process
  • Respond to lawful request by a government authority, law enforcement agency or similar government body, whether situated in user’s jurisdiction or elsewhere
  • Engage with third-party service providers and/or sub-contractors which provide services for our business operations, a list of which can be received upon request
  • Disclose to third parties aggregated or de-identified information about users for marketing, advertising, research, or other purposes
  • Disclose and/or transfer data to another entity if our company is acquired by or merged with another company, if company sells or transfers a business unit or assets to another company, as part of a bankruptcy proceeding, or as part of any other similar business transfer
  • We believe that release is appropriate to comply with the law, enforce or apply Terms and Conditions and other agreements, or protect the rights, property, or security of our company, users, or others. This includes exchanging information with other companies and organisations for fraud prevention and detection and credit risk reduction
  • When we share user’s data with third parties as specified above, we require such recipients to agree to only use the personal data we share with them in accordance with contractual specifications and for no other purpose than those determined by us in line with this Privacy Policy

It shall hereby be clarified that the we will not share any user information regarding products and services with any 3rd party software license provider, unless user agreed to such disclosure of information when purchasing such products and services.

8. Payments

We accept payments through PayPal, Stripe and Woocommerce Payments. When processing payments through PayPal, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details. When prosessing payments through Stripe, you may be storing personal data or sharing data with an external service. Please see the Stripe Privacy Policy for more details.

When processing payments through payment providers like PayPal or Stripe, information shared with them includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

9. Cookies

If you visit our login pages, we will set a temporary cookies to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

WooCommerce Multilingual & Multicurrency will use cookies to understand the basket info when using languages in domains and to transfer data between the domains.

WooCommerce Multilingual & Multicurrency will also use cookies to identify the language and currency of each customer’s order as well as the currency of the reports created by WooCommerce. WooCommerce Multilingual extends these reports by adding the currency’s information.

For additional information please see our Cookie Policy https://proabit.com/cookie-policy-eu.

10. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

11. Marketing

We would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop our company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please update your account settings, or contact us at https://proabit.com/contact.

12. Other

If you request a password reset, your IP address might be included in the reset email.

Please also see out Terms of Use from https://proabit.com/terms-of-use.

13. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

Our Privacy Policy was last updated in April 2024.